Gaurantees

Mattress Guarantee

The mattress carries a 5 year guarantee and 15 year warrantee. The 5 year guarantee can be claimed for any faults on the mattress providing a mattress protector has been utilized. If the mattress comes into contact with any liquid the guarantee is in void. Please note fabrics and quilting are not included in this guarantee agreement. The lifetime service warrantee starts at the end of the 5 year guarantee and for the 15 year balance of the warrantee period we will either repair or replace at minimal costs. Build The Bed does not offer money back guarantee’s on any of its products. The Guarantee and Warrantee will all have a minimum cost of a R1000.00 to deliver and pick-up within Gauteng (subject to change). Build The Bed will not take back any soiled, stained, abused or unsanitary mattresses for hygiene purposes and will not be held liable for any transport costs for any guarantee claim. If the mattress is placed on a base which is not suitable for the mattress Build The Bed will not be responsible for repairing or replacing of the mattress. Build The Bed manufactures bases suitable for the mattress, if an alternate base is used please do ensure that you discuss this with your Build The Bed consultant or retail store. 

Our 5 year guarantee’s minimum costs for pick up and redelivering of a mattress with in Gauteng would be R1000.00 (subject to change). This fee is non-negotiable and Build The Bed has to do the collection as we will inspect the mattress at the premises to ensure that the claim is valid and also to inspect the base which the mattress is on. Build The Bed will send you a quote for approval and requires payment in full before Build The Bed will collect the product. If any guarantee claim arises you will need to furnish Build The Bed with the invoice and will need to send photos of the mattress before a claim is reviewed.

Mattress Warranty if any warranty claim arises you will need to furnish Build The Bed with the invoice (if an invoice cannot be provided the guarantees and warranties will be in void) and photos of the mattress before a claim is reviewed. Build The Bed will send you a quote for approval and requires payment in full before Build The Bed will collect the product.

Base Guarantee and Warranty

The base carries a 1 year guarantee and 2 year warranty. The 1 year guarantee can be claimed for any faults on the products purchased. If the base comes into contact with any liquid or has been misused the guarantee is in void. Please note fabrics and quilting are not included in this guarantee agreement. The 1 year service warrantee starts at the end of the 1 year guarantee and for the 1 year balance of the warranty period we will either repair or replace at minimal costs. Build The Bed will not take back any soiled, stained, abused or unsanitary bases for hygiene purposes and will not be held liable for any transport costs for any guarantee claim. If the base is placed on a floor which is not level we will not be responsible for repairing or replacing the base. Please note that once your bed has arrived via the courier/ delivery company and the delivery note has been signed we assume that the bed is in good order and Build The Bed will not be held liable for any damage incurred from the transportation of the bed once it has been signed for.

Mattress Topper Guarantee

The mattress topper carries a 5 year guarantee. The 5 year guarantee can be claimed for any faults on the mattress topper providing a mattress protector has been utilized. If the mattress topper comes into contact with any liquid the guarantee is in void. Please note fabrics and quilting are not included in this guarantee agreement. Build The Bed does not offer money back guarantee’s on any of its products.

Build The Bed will not take back any soiled, stained, abused or unsanitary mattresses topper for hygiene purposes and will not be held liable for any transport costs for any guarantee claim. 

A standard guarantee minimum costs for pick up and redelivering of a mattress topper with in Gauteng would be R200.00(subject to change). This fee is non-negotiable.

If any guarantee claim arises you will need to furnish Build The Bed with the invoice (if an invoice cannot be provided the guarantees and warranties will be in void) and will need to send photos of the mattress topper before a claim is reviewed

Pillows & Supports Guarantee and Warranty                                                                                                                                                                                                                                                                                                                                                                                                                                           

5 year Guarantee (All memory foam pillows) Build The Bed guarantees that our memory foam pillows will not lose its shape or feel within 5 years.  Providing the pillows are not damaged or stained and that a pillow protector has been utilized. The guarantee does not include stitching, fabrics or zips. 1 Year Warrantee (all supports and pillows that are not memory foam). Build The Bed warrants that these pillows and supports will not lose their shape or feel for 1 year. A Warrantee claim can be made providing the pillows are not damaged or stained and that a pillow protector has been utilized. The warrantee does not include stitching, fabrics or zips. Build The Bed will not be held liable for any transport costs for a guarantee/warrantee claim. All pillows/supports that fall under this guarantee/warrantee will be replaced or repaired. Any pillows or supports that come into contact with any liquid, the warrantee & guarantee will be in void.

Custom Orders

Build The Bed will manufacture the products exactly to the specifications and details of the above order form. If the customer makes a mistake on the order form Build The Bed cannot be held liable however at a cost Build The Bed can rectify the customer’s mistake. Build The Bed will send you a quote for approval and requires payment in full before Build The Bed will correct the customer’s mistake

Deliveries

Deliveries will take between 3 -14 working days after payment in full has been received due to the fact that all orders are custom made. All prices include VAT but exclude delivery.

NB

Please note all our latex foam is high density and is simulated latex foam and is not natural latex foam